Accessibility / Disability Accommodations Policy
Arizona Trauma Institute (ATI) is committed to ensuring our live webinars and online trainings are accessible to all participants. We use platforms with screen-reader support, live captions, and high‐contrast display options. Trainees with disabilities, including vision or color-vision impairments, may request accommodations such as alternate-format materials, large-text handouts, or captioning. Please email help@aztrauma.org to request accommodations.
opportunities. So that the consumer can fully understand the cancellation/refund policy, it is
detailed below.
Refund/Cancellation Policy for Live Events:
If you cancel your registration prior to 24 hours before the training, your fee will be refunded,
less an $8 processing fee. There are no refunds for cancellations received 24 hours prior to the
date of the training or later. There can be a substitution of an alternative attendee, but that must
be communicated to Arizona Trauma Institute 24 hours prior to the date of the training course.
No-Shows are still due and payable in full. Arizona Trauma Institute reserves the right to provide
a substitute instructor or cancel a session if an unanticipated issue arises.
ensuring that all concerns, complaints and disputes are handled promptly.This policy explains how we receive, review, and resolve complaints related to our trainings, services, or staff.
If you have a concern, please let us know so we can address it quickly. Complaints may be submitted by emailing help@aztrauma.org or by using the Contact Form on our website. Providing details such as what happened, when, and who was involved will help us review the issue thoroughly.
Process:
- ATI will confirm receipt of your complaint within 7 business days.
- We will review the issue, gather any needed information, and may contact you for clarification.
- ATI aims to resolve complaints within 15 business days after receiving all relevant information.
- After the review, we will provide a written explanation of the outcome.
- If you are not satisfied, you may request a further review by ATI leadership.
ATI keeps complaint records for at least five years. All concerns are handled respectfully, professionally, and with appropriate confidentiality. Only individuals involved in the review and resolution process will have access to the details of the complaint. ATI is committed to creating an environment where individuals feel comfortable sharing concerns. Submitting a complaint will not affect your ability to participate in our trainings or access our services.
CCPA and GDPR Disclaimer: all personal information is considered private and confidential and Arizona Trauma Institute never provides the information to a third party or uses the information for anything other than its intended purposes for training registration.